Frequently Asked Questions

You have a question? You will surely find your answer here 👇😊

General Questions ​

You order this month & receive next month’s box.

For example, if you ordered your first box on January 3, your first box will be that of February.

Our vegan box is for anyone interested in a vegan lifestyle. You don’t have to be vegan to enjoy it. 😉

Sure! Go to the “It’s a present” page and follow the steps 🎁

  1. Choose your gift: 1 month, 3 months or 6 months of box
  2. Fill in the delivery information with the address of the person you are giving My Vegan Box to & add a note in the order details if you want us to add a card in the box 💌
  3. Download your gift card for free and print it to offer it before delivery of the box

We work with suppliers who share the same philosophy, advocating sustainable production of their products.

Each product you will find in My Vegan Box has been carefully selected for its quality, but also for the story behind it. Each month, you can find an exclusive interview with one of the suppliers of box products in the V Mag.

With My Vegan Box, we want to participate in the promotion of small to medium producers, Swiss or European.

Find out more about our commitments here.

En découvrir + sur nos engagements ici.

The subscription is based on the surprise effect, and we want to keep it to give you a really special moment every month.

If you prefer to know what’s in your box, you can always order one of our previous boxes by clicking here.

boxs précédentes en cliquant ici.

You loved a product from one of our boxes and you would like to recommend it? Good news, most of our suppliers have a website. You can find the suppliers on your V Mag or on the page of our previous boxes.

Subscriptions

  • The monthly subscription is our most flexible formula. You will be automatically charged each month and you can cancel your subscription at any time before this date, from your account.
  • With the three-monthly and the bi-annual subscriptions, you pay your subscription in advance for 3 or 6 months. At the end of this period, you will be charged the same amount, unless you decide to modify your subscription or cancel it.

You have until the day before the renewal date to cancel your subscription. This date is usually set on the same day you placed your first order pr on the 20th of the month. If you cancel after this date, your request will be taken into account but you will still receive the box for the following month.

Subscriptions are renewed on the same day you placed the 1st order or on the 20th of the month. Direct debit will also take place on this day.

At My Vegan Box, you can pay securely by credit card for your subscriptions.

If you are gifting My Vegan Box or ordering one of our previous boxes, then you will also be able to pay via Paypal and cryptocurrencies. The Kariyon gift card (canton of Fribourg) is also accepted.

Shipping

You will receive your box between the 15th and 20th of each month. This is an estimate and delivery may vary by a few days.

The delivery of your box is offered to you for free each month.

If you have a milk box, this will perfectly accommodate your vegan box. Your shipments are insured by the Post Office. You can now set your delivery preferences from your La Poste account.

We only deliver to Switzerland for the moment. Do you really want to receive My Vegan Box abroad? Contact us, we will find a solution together.

We are sorry for the inconvenience. If your box has arrived incomplete or non-compliant (e.g. broken product), you have 5 working days to send us one or more photos as well as your complaint to [email protected] We will then inform you of the measures taken by My Vegan Box.

You have not found an answer to your question? Contact us directly, we will answer you as soon as possible.